Terms of Service

01Who these terms are between

Zonovva (“Zonovva”, “we”, “us”, “our”) — the parent brand of the Zonovva group, trading as Zonovva Pvt Ltd and registered as a micro enterprise under Udyam (UDYAM-MH-26-1073317), Pune, Maharashtra, India. Incorporation of Zonovva Private Limited is in progress. Until it completes, the operating entity is Zonovva, a Udyam-registered micro enterprise owned by Tejas Sakore. On incorporation these policies continue to apply to the incorporated company and this page will be updated with the CIN.

These terms apply to your use of zonovva.com and connected Zonovva websites, and to every engagement with a Zonovva brand: Zonovva Creative Agency, Imaginex Web Solutions, TrustLoop, Zonovva Automation, Innovatia Gen Technologies and Zonovva Global Community (together, the “Zonovva brands”). Where a brand publishes its own terms (for example Imaginex subscription terms or TrustLoop product terms), those apply in addition and take precedence for that product.

02Using our websites

Our websites are provided for information about the Zonovva group and to let you contact us. You may browse, link to and share our pages. You may not copy our content for commercial use, scrape the sites, attempt to disrupt them, or submit false, abusive or unlawful content through our forms.

Content is provided in good faith and may change without notice. Descriptions of planned ventures (Zonovva Automation, Innovatia Gen Technologies) describe intended direction, not products available for sale. Nothing on the site is an offer capable of acceptance until confirmed in a written scope of work.

By submitting a form you confirm the information is accurate and that you are authorised to provide it. Our privacy policy explains how we handle it.

03Scope of work

Every engagement is governed by a written scope of work shared and agreed before any work begins. Deliverables, timeline, revision rounds, payment schedule and exclusions are stated in that document.

Anything not stated in the scope of work is not included in the scope of work. Additional requests are quoted separately with their own cost and timeline.

04Quotes and acceptance

Prices shown on any Zonovva brand website are starting figures. A quote becomes binding only when it is issued as a written scope of work and confirmed by you. Quotes are valid for 30 days unless stated otherwise.

Zonovva brands are not currently GST-registered; no GST or additional tax is added to quoted figures unless the quotation says so. Should a brand become GST-registered, GST will be shown separately on future quotations.

05Payment

For one-time projects with Zonovva Creative Agency, 70% of the project value is payable in advance before work begins and the remaining 30% before final file delivery or go-live, unless the scope of work states a different schedule.

Monthly retainers and subscriptions (including Imaginex managed websites and TrustLoop plans) are billed in advance. Retainers carry a three-month minimum term unless stated otherwise; subscription terms are stated on the relevant brand website.

Advertising spend on Google, Meta or any other platform is paid by you directly to the platform and is separate from our fees.

06Revisions and changes

Each package includes a stated number of revision rounds. Additional rounds are charged at the rate stated in your scope of work (currently ₹1,500 per round for Zonovva Creative Agency projects).

Feedback means corrections within the agreed scope. Changes to the scope itself carry a separate cost and timeline. Rush delivery inside three days carries a 25% premium on the package price.

07Client responsibilities

You are responsible for providing content, brand assets, credentials and approvals within the agreed timeline. Delays on your side do not extend our delivery commitment.

You warrant that any content, images, data or trademarks you supply are yours to use and do not infringe anyone else’s rights, and that you have the necessary consents for any personal data you give us.

08Timelines and delays

Timelines assume content, approvals, credentials and feedback arrive when requested. Delays on your side move the delivery date by at least the length of the delay.

If a project is paused by you for more than 30 days, we may reschedule the remaining work into the next available slot rather than hold capacity open.

09Third-party costs

Domains, hosting, premium plugins, stock assets, fonts, hardware components and paid platform subscriptions are billed at cost and are separate from our fees. Advertising budgets are paid by you directly to the platform.

Where a third-party service changes its pricing or terms mid-engagement, we will tell you before committing you to anything.

10Ownership and intellectual property

All final deliverables become your property once payment is complete in full. Domains, hosting, analytics, Search Console, advertising accounts and Google Business Profiles are registered in your name from the outset.

We retain the right to display completed work in our portfolio and marketing unless a written confidentiality agreement says otherwise. Working files, internal research, unused concepts, our tools, templates, code libraries and hardware designs remain ours unless explicitly purchased.

The Zonovva name, wordmark, brand names and website content are the property of Zonovva and may not be used without written permission.

11Products and hardware (Zonovva Automation, Innovatia Gen Technologies)

Automation products and printed circuit boards are supplied under the specification, warranty and safety terms stated at the time of order. Until those ventures launch publicly, no product is offered for sale and any pilot is governed by a separate written agreement.

Hardware must be installed and used according to the supplied instructions and applicable electrical regulations. We are not liable for damage caused by improper installation, modification or use outside specification.

12Zonovva Global Community

Membership is by invitation and at Zonovva’s discretion. Members agree to the community rules: no selling, no pitching, no spam, respect for other members’ confidentiality, and lawful conduct. We may remove members who breach these rules.

Content shared in the community remains the property of its author; by sharing it you allow other members to read it for the community’s purpose. Zonovva does not guarantee any commercial outcome from membership.

13Cancellation

Monthly retainers may be cancelled with thirty days’ written notice after the minimum term. Subscriptions may be cancelled as described on the relevant brand website.

Advance payments on one-time projects cover work already scheduled and commenced and are non-refundable except as set out in our refund policy.

14Suspension for non-payment

If an invoice is materially overdue we may pause work, suspend a subscription service and withhold delivery of files or account transfers until it is settled. We will always give notice in writing before pausing anything. Ownership of deliverables transfers on full payment, so unpaid work remains ours.

15What we do not guarantee

We do not guarantee search engine rankings, social media reach, advertising performance, review volumes or revenue outcomes. These depend on factors outside our control including platform algorithm changes, competitor activity and market conditions.

We commit to the work described in the scope of work and to reporting results honestly, including in months where results are flat.

16Support after handover

One-time projects include a defect-fix window stated in your scope of work. During that window we fix anything that does not work as specified, at no cost. Changes of mind, new features and content updates after handover are new work, quoted separately or covered by a maintenance retainer or subscription.

17Confidentiality

Each side will keep the other’s non-public business information confidential and use it only to perform the engagement. This survives the end of the engagement. We are happy to sign your NDA; if you do not have one, these terms apply.

18Liability

Our total liability in connection with any engagement is limited to the fees paid by you for that engagement in the twelve months before the claim. We are not liable for indirect or consequential losses including loss of profit, business, goodwill or data. Nothing in these terms limits liability that cannot be limited by law.

19Force majeure

Neither side is liable for delay or failure caused by events outside reasonable control — including extended power or internet failure, platform outages, supply-chain disruption, natural events or government action. We will tell you promptly and agree a revised timeline.

20Governing law and changes to these terms

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India. We would rather resolve a disagreement directly than formally, and will always try that first.

We may update these terms for future engagements and for use of the website. The terms that apply to your project are the ones in force on the date your scope of work was confirmed. The current version is always at zonovva.com/terms.html.

Questions about this policy: info@zonovva.com or +91 95522 38893 (call or WhatsApp). Postal address: Zonovva, Flat 102, Chandrabhaga, Nanded Fata, Lagad Colony, Lagad Industries Road, Pune, Maharashtra 411068, India.