Engagement terms
How
we work
A clean working agreement so we focus on the work, not the paperwork. These apply to every project we take on.
The four phases
Discover → Optimise
Discover
We explore your goals, audience insights and market opportunities to define strategic direction.
Strategise
We create a tailored plan, combining creativity and data to achieve measurable business results.
Design & develop
We craft visually engaging, functional digital solutions aligned with your business objectives.
Launch & optimise
We implement, monitor performance and refine for continuous improvement.
Onboarding
Five steps to kickoff
Stated clearly at kickoff: once strategy is approved, execution decisions are ours.
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Step 1
Confirmation
Advance payment and signed confirmation.
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Step 2
Onboarding form
Business details, brand references, credentials and content responsibility. No form, no work start.
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Step 3
Kickoff call
Strategy explained, timeline confirmed, control boundaries set.
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Step 4
Execution & review
Limited revision rounds, with feedback collected in one place.
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Step 5
Delivery & closure
Final handover, remaining payment and ongoing support options.
The rules
Ten terms, no fine print
The whole commercial agreement, in ten lines, before you ask for it.
Communication
Four working rules
Single point of contact
WhatsApp Business or email. No work discussion on personal channels.
Written feedback
All feedback in writing, collected in one place. No verbal approvals.
Scheduled calls
Calls on booked slots, so both sides come prepared.
Feedback vs changes
Feedback means corrections within scope. Changes to scope carry separate cost and timeline.
Ready
Start the
conversation
Book a free 30-minute discovery call — no obligation, no pitch deck.
No obligation. If we're not the right fit we'll say so.