Refund Policy

01Our position

We ask for 70% in advance because we schedule capacity, decline other work and begin immediately. That is also why we scope everything in writing first — so there are no surprises that would lead to a refund request.

02Before work begins

If you cancel in writing before any work has started, the advance is refunded in full minus any transaction charges already incurred.

03After work begins

Once work has begun, the advance covers time already committed and is non-refundable. If you cancel mid-project we will hand over everything completed up to that point.

Where a project stalls because we have not delivered against the agreed scope or timeline for reasons within our control, we will either complete the work or refund the proportion covering undelivered items. We would rather fix it than argue about it.

04Monthly retainers

Retainers are billed in advance and are not refundable for the month in progress. Cancel with thirty days written notice after the three-month minimum term and no further invoices are raised.

05Advertising spend

Advertising spend is paid by you directly to Google or Meta and is never held by us. Refunds on ad spend are a matter between you and that platform.

06How to raise a request

Email us with your quotation number and what has gone wrong. We respond within three working days. Approved refunds are processed within fifteen working days to the original payment method.

07Work that is defective

If a deliverable does not match the written scope of work, that is not a refund question — we fix it. Corrections to work that does not meet the agreed specification are made at no cost, within the defect-fix window stated in your scope.

A refund is only considered where a defect cannot reasonably be corrected.

08What is not refundable

Time already spent on strategy, research, design or development is not refundable, because it has been delivered whether or not the project continues.

Third-party costs already paid on your behalf — domains, hosting, plugins, stock assets and advertising spend — are not refundable, as they are non-recoverable from the supplier.

A change of mind, a change in your business plans, or a decision to move to another provider does not create a refund entitlement for work already performed.

09How a request is assessed

Send the request in writing to our email address with your project name and what you believe went wrong. We acknowledge within two working days.

We then review the scope of work against what was delivered and reply with a written position within seven working days. If a refund is due, it is processed to the original payment method within 10 working days of agreement.

10If we cannot agree

We would rather resolve a disagreement directly than formally. If that fails, these matters are governed by Indian law and subject to the courts at Pune, Maharashtra, as stated in our terms of service.

11Contact

Questions about this policy: info@zonovva.com or +91 95522 38893.

Zonovva Creative Agency, Flat 102, Chandrabhaga, Nanded Fata, Lagad Colony, Lagad Industries Rd, Pune, Maharashtra 411068, India.